Terms & Conditions

Effective Date: 15-05-2026
Last Updated: 15-05-2026

Welcome to the website of Kanji+ operated by Zemiq Foods Private Limited. These Terms & Conditions govern your access to and use of our website, products, services, and any purchases made through the platform. By using this website or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with these Terms, please do not use this website.

1. Who We Are

This website is owned and operated by Zemiq foods Pvt Ltd doing business as Kanji+ / Zemiq Foods.

Contact Email: feedback@zemiqfoods.com
Registered Address: C-386,Sector -10, Uttarpradesh
Customer Support / Grievance Contact: feedback@kanjiplus.com

2. Eligibility to Use the Website

By using this website, you confirm that:

you are legally capable of entering into a binding contract under applicable Indian law;
the information you provide is true, accurate, and complete;
you will use the website only for lawful purposes.

If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian.

3. Nature of the Product

Kanji+ is offered as a food product / beverage product and is intended for lawful personal consumption only, subject to product-specific instructions and labeling.

Kanji+ is not sold as a drug or medicinal product, unless expressly stated in compliance with applicable law. Any information on the website, packaging, blog, FAQs, customer communication, or marketing materials is for general consumer information only and should not be treated as medical advice, diagnosis, treatment, or prevention advice.

Customers should read all labels, ingredients, allergen declarations, storage instructions, batch details, and usage instructions before consumption.

4. Product Information and Disclosures

We aim to ensure that all product descriptions, photographs, ingredients, weights, packaging, prices, shelf-life details, and usage information shown on the website are accurate. However:

product images are for illustration and may differ slightly from actual packaging;
color, texture, and appearance may vary due to the nature of food products;
packaging may change from time to time without affecting the product itself, subject to law.

Mandatory declarations applicable to packaged commodities and food products should be read from the product label at the time of delivery. In case of any inconsistency, the statutory label on the package and applicable law will prevail.

5. Account, Access, and Security

You may be required to provide personal and contact details to place an order. You agree to:

maintain the confidentiality of your login credentials, where applicable;
ensure all account information is accurate and updated;
notify us promptly of any unauthorised use of your account.

We reserve the right to suspend or terminate access where fraud, misuse, unlawful conduct, chargeback abuse, or policy violations are suspected.

6. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified. Prices may be changed at any time without prior notice, but such changes will not affect orders already accepted.

Applicable taxes, shipping charges, handling fees, discounts, and promotional adjustments will be shown at checkout, where applicable.

Payments made through electronic means are governed by applicable Indian law, and online contracts cannot be denied legal effect merely because they are concluded electronically.

We reserve the right to:

reject any order due to pricing error, suspected fraud, stock unavailability, or technical issues;
cancel or limit quantities purchased per customer, household, or order;
request additional verification before accepting any order.

7. Order Acceptance and Formation of Contract

Placing an order on the website is an offer to purchase. An order is deemed accepted only when:

payment is successfully authorised, where applicable; and
we send an order confirmation / shipment confirmation / dispatch confirmation.

We may refuse or cancel any order before dispatch for lawful reasons, including stock issues, incorrect listing, compliance concerns, suspected misuse, or delivery limitations. If payment has already been made for a cancelled order, the eligible refund will be processed in accordance with applicable law and payment partner timelines.

8. Shipping and Delivery

We will make reasonable efforts to deliver products within the estimated timelines displayed on the website. Delivery timelines are estimates only and may be affected by location, weather, logistics disruptions, public holidays, force majeure events, or other circumstances beyond our reasonable control.

Risk in the product passes to the customer upon delivery, except where the customer rejects the product at delivery in accordance with the Return & Refund Policy.

Customers must ensure that delivery details, contact number, and address information are accurate and accessible.

9. Open-Box Delivery and Delivery Inspection

For food-safety reasons and to reduce disputes, open-box delivery may be provided or required where operationally available.

At the time of delivery, the customer should inspect the package in the presence of the delivery partner for:

visible leakage;
damaged container or broken bottle/jar/pouch;
tampered or broken seal;
visible contamination or packaging failure.

If any such issue is visible at delivery, the customer must refuse delivery immediately. Once a visibly damaged or leaking product is accepted without objection at delivery, claims may be subject to review under the Return & Refund Policy and available evidence.

10. Returns, Refunds, and No Replacement Rule

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

For clarity:

No replacements will be provided
No exchanges will be provided
only eligible returns/refunds will be considered

Because Kanji+ is a food product, return/refund eligibility is limited to cases such as:

visible leakage or delivery damage;
foul smell indicating spoilage;
broken or tampered seal;
wrong product delivered;
expired product delivered;
other legally valid defect or safety issue.

Nothing in this clause limits any non-waivable rights available to consumers under applicable law. Under India’s e-commerce rules, platforms and sellers must clearly disclose return/refund policies and cannot unfairly refuse refund/take-back in cases involving defective, deficient, spurious, or misdescribed goods.

11. Customer Responsibilities

You agree that you will:

inspect the package at delivery, especially where open-box delivery is available;
store the product strictly as instructed on the label;
consume the product before expiry and in accordance with storage/handling directions;
check ingredients and allergen information before use;
avoid using the product if the package appears tampered with, unsafe, or defective.

We are not responsible for spoilage, damage, quality deterioration, or safety issues caused by improper storage, delayed refrigeration where required, mishandling, contamination after delivery, or use contrary to the label instructions.

12. Health, Allergy, and Use Disclaimer

Customers are responsible for reviewing the product label and ingredient list before purchase and consumption. If you have allergies, sensitivities, dietary restrictions, pregnancy-related concerns, existing medical conditions, or are on medication, you should consult a qualified doctor or nutrition professional before consuming the product.

Kanji+ should not be relied upon as a substitute for medical treatment, prescription advice, or professional healthcare guidance.

13. Food Safety, Compliance, and Recall

We strive to ensure that all products sold through the website comply with applicable food-safety standards. If we believe any product batch may be unsafe, non-compliant, or unfit for sale, we may suspend sale, withdraw listings, contact affected customers, and initiate recall-related steps as required under applicable law. Food business operators have statutory obligations regarding safe food, traceability, liability, and recall procedures.

14. Promotions, Offers, and Discount Codes

Promotional campaigns, discount codes, introductory offers, bundle pricing, free shipping offers, referral benefits, and limited-time deals are subject to specific terms stated with the offer.

Unless expressly stated otherwise:

only one offer may be used per order;
offers cannot be redeemed for cash;
offers may be changed, suspended, or withdrawn at any time;
misuse, duplication, or fraudulent use of offers may lead to cancellation of the order.

15. Intellectual Property

All content on this website, including but not limited to:

brand names,
logos,
product names,
packaging designs,
text,
graphics,
photographs,
videos,
recipes,
marketing content,
layout and software elements,

is owned by or licensed to us and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, republish, display, sell, exploit, or create derivative works from any website content without prior written permission.

16. Prohibited Uses

You agree not to:

use the website for any unlawful or fraudulent purpose;
interfere with website security or functionality;
scrape, copy, or misuse content or product data;
upload malicious code or attempt unauthorised access;
misrepresent identity or place fake orders;
use the website in a way that harms our business, customers, or systems.

We may restrict or terminate access for any misuse.

17. Third-Party Services

The website may use or link to third-party payment gateways, logistics partners, customer support platforms, or third-party websites. We are not responsible for the content, privacy practices, or independent actions of such third parties, except to the extent required by applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

we do not guarantee uninterrupted or error-free website operation;
we are not liable for indirect, incidental, special, or consequential losses;
we are not liable for misuse, improper storage, consumption contrary to instructions, or allergy-related reactions where ingredients and warnings were properly disclosed;
our aggregate liability in relation to any order will generally not exceed the amount actually paid for that order, except where a different liability standard applies under mandatory law.

This clause does not exclude liability that cannot be excluded under law, including liability arising from unsafe food, statutory consumer rights, fraud, or wilful misconduct where legally applicable.

19. Indemnity

You agree to indemnify and hold harmless Zemiq Foods Pvt Ltd, its directors, employees, affiliates, agents, and service providers against losses, claims, damages, liabilities, and expenses arising from:

your breach of these Terms;
your misuse of the website;
your violation of law or third-party rights;
your negligent handling, storage, or misuse of the product after delivery.

20. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information submitted through the website.

21. Grievance Redressal

If you have any complaint, concern, or grievance regarding products, orders, payments, website content, or consumer issues, you may contact us at:

Email: feedback@zemiqfoods.com
Grievance Officer: Mukul Pandey]
Address: C-386, Sector -10 , Noida 20301 UP

As required under India’s e-commerce rules, consumer complaints should be acknowledged within 48 hours and ordinarily redressed within one month from the date of receipt.

22. Force Majeure

We are not liable for delay, failure, or interruption caused by events beyond our reasonable control, including natural disasters, floods, pandemics, war, strikes, transport disruptions, power failures, government action, internet outages, cyber incidents, or supply chain disruptions.

23. Changes to the Terms

We may update these Terms & Conditions from time to time. Revised Terms will be posted on this page with the updated effective date. Continued use of the website after such update constitutes acceptance of the revised Terms.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer law and mandatory jurisdiction provisions, courts at Noida/UP shall have jurisdiction over disputes arising from or relating to these Terms or the use of the website.

25. Severability

If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, shipping information, and any policy expressly incorporated by reference, constitute the entire agreement between you and us regarding use of the website and purchase of products.