Privacy Policy

Effective Date: 15-06-2026
Last Updated: 15-06-2026

This Privacy Policy explains how [Legal Entity Name], operating Kanji+ / Zemiq Foods (“we”, “us”, “our”), collects, uses, stores, shares, and protects your personal data when you use our website, place an order, contact us, or otherwise interact with us online.

By using our website or providing your information, you agree to the processing of your personal data in accordance with this Privacy Policy and applicable law.

1. Who We Are

This website is owned and operated by:

[Legal Entity Name / Zemiq Foods]
Email: feedback@zemiqfoods.com
Registered Address: C-386, Sector -10 , Noida U.P. 201301

For privacy-related questions or to exercise your data rights, contact:
Email: feedback@zemiqfoods.com

The DPDP Act applies to digital personal data processing, and the draft 2025 Rules require a data fiduciary to prominently publish business contact information for questions about processing personal data and for exercising rights.

2. What Information We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

A. Identity and contact information

name
phone number
email address
billing address
shipping address

B. Order and transaction information

products ordered
order value
payment status
transaction reference details
refund details

C. Account and communication data

login details, where applicable
customer support messages
feedback, complaints, and responses
marketing preferences

D. Technical and usage data

IP address
browser type
device information
operating system
website usage details
cookies and similar technologies

E. Voluntarily submitted information

reviews
responses to surveys
information you send in emails, forms, or support requests

We collect only such information as is reasonably necessary for lawful business purposes connected with operating the website, fulfilling orders, customer service, fraud prevention, and legal compliance. The DPDP Act is built around processing personal data for lawful purposes, and user consent is one of its core legal bases.

3. How We Collect Information

We may collect personal data:

directly from you when you place an order, fill a form, subscribe, or contact us;
automatically when you use the website through cookies and similar tools;
from payment gateways, logistics partners, or service providers involved in order fulfillment;
from publicly available or lawfully shared sources where permitted by law.

4. Why We Use Your Information

We may use your personal data for the following purposes:

to process and deliver your orders;
to communicate about orders, delivery, refunds, and support;
to verify transactions and reduce fraud or abuse;
to respond to complaints, grievances, and legal requests;
to improve website functionality, performance, and customer experience;
to send service messages and, where lawful, promotional messages;
to maintain business records, tax records, and compliance documentation;
to protect our rights, users, systems, and operations.

Under the DPDP Act, personal data may be processed for lawful purposes, including where consent has been given and in other legally recognized situations.

5. Consent

Where required by law, we process your personal data based on your consent. By submitting your information on our website, you consent to the collection and use of your personal data for the purposes described in this Privacy Policy.

Where promotional or optional communications require consent, you may withdraw that consent using the unsubscribe mechanism provided in the communication or by contacting us.

The DPDP Act gives individuals the right to withdraw consent, and the draft Rules also contemplate published mechanisms through which people can exercise their rights.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

keep the website functional;
remember user preferences;
understand traffic and usage trends;
improve performance and user experience;
support analytics and security.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Sharing of Personal Data

We do not sell your personal data to advertisers. We may share your personal data only where reasonably necessary and lawful, including with:

payment gateway providers
courier and logistics partners
technology and hosting service providers
customer support tools
analytics providers
accountants, auditors, legal advisors, and compliance consultants
government authorities, regulators, or law-enforcement agencies where legally required

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

8. Payment Information

Payments made on the website may be processed through third-party payment service providers. We generally do not store full card data, CVV, or equivalent sensitive payment credentials on our own servers unless specifically stated and lawfully secured through compliant infrastructure.

Electronic records and online transactions are legally recognized under the Information Technology Act, 2000.

9. Marketing Communications

We may send you order-related and service-related messages as part of our transaction and customer support process. We may also send promotional communications where permitted by law or where you have opted in.

You can opt out of non-essential marketing communications by clicking unsubscribe or writing to feedback@zemiqfoods.com.

10. Data Retention

We retain personal data only for as long as reasonably necessary for:

fulfilling the purpose for which it was collected;
completing transactions and resolving complaints;
complying with tax, accounting, legal, and regulatory obligations;
preventing fraud and protecting legitimate business interests.

The draft 2025 DPDP Rules include data-erasure related obligations tied to specified retention periods in certain contexts and require notice before erasure in some cases.

11. Your Rights

Subject to applicable law, you may have the right to:

request a summary of personal data processed about you;
request correction or updating of inaccurate or incomplete data;
request erasure of personal data, subject to legal and operational exceptions;
withdraw consent where processing is based on consent;
seek grievance redressal regarding personal data processing;
nominate another person to exercise rights in certain circumstances, where applicable.

The DPDP Act expressly provides for rights such as access to information about personal data, correction and erasure, grievance redressal, and nomination.

To exercise any such rights, contact us at: feedback@zemiqfoods.com

12. Data Security

We use reasonable technical, organizational, and administrative safeguards to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. However, no digital system can be guaranteed to be completely secure, and users should also take care to protect their credentials and devices.

The DPDP framework requires data fiduciaries to take appropriate measures to protect personal data.

13. Children’s Privacy

Our website and products are not intended to knowingly collect personal data from children in violation of applicable law. If we become aware that personal data of a child has been collected in a manner not permitted by law, we may delete or restrict such data as appropriate.

The DPDP framework contains special rules for processing children’s personal data and places additional duties on data fiduciaries in that area.

14. Cross-Border Processing

Your personal data may be processed using service providers, cloud tools, or technical infrastructure located in India or, where lawful, outside India. Any such transfer or processing will be carried out subject to applicable legal requirements.

The draft 2025 DPDP Rules address transfer of personal data outside India and permit it subject to restrictions the Central Government may specify.

15. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party platforms. You should review their privacy policies before submitting any information to them.

16. Grievance Redressal

If you have a complaint regarding privacy, data handling, website use, or any related issue, please contact:

Email: feedback@zemiqfoods.com
Postal Address: C-386, Sector -10 , Noida U.P. 201301

For e-commerce entities, Indian rules require a grievance redressal mechanism and require acknowledgment of complaints within 48 hours and redressal within one month.

17. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, technology, or website operations. The revised version will be posted on this page with the updated effective date. Continued use of the website after such changes may amount to acceptance of the revised policy, subject to applicable law.

18. Contact Us

For privacy concerns, data requests, complaints, or support, contact:

Email: feedback@zemiqfoods.com