KANJI+

Try 6-Bottle Trial Pack @199
Start Monthly Subscription @849

Shipping Policy

Effective Date: 15-06-2026
Last Updated: 15-06-2026

Thank you for shopping with Kanji+. This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website.

By placing an order with us, you agree to this Shipping Policy along with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

1. Order Processing

Orders are usually processed after successful payment confirmation and verification of delivery details. Orders may be processed on business days only, excluding Sundays, public holidays, and other notified non-working days.

We aim to dispatch orders within the timeline shown on the website or at checkout. Dispatch timelines are estimates and may vary depending on product availability, order volume, serviceability, weather, public holidays, operational disruptions, or events beyond our reasonable control.

2. Shipping Coverage

We currently ship to selected serviceable locations in India. Delivery availability depends on pin code coverage, courier partner reach, product category, and operational feasibility.

We reserve the right to refuse, cancel, or delay shipment to any location that is not serviceable, restricted, high-risk, or temporarily unavailable for delivery.

3. Shipping Charges

Shipping charges, if any, will be shown at checkout before you complete payment. From time to time, we may offer free shipping, promotional shipping rates, or minimum-order-value shipping benefits at our discretion.

Any applicable taxes, delivery charges, convenience fees, or handling charges will be disclosed before the order is placed.

4. Estimated Delivery Timelines

Estimated delivery timelines will be shown on the website, checkout page, or order confirmation, wherever applicable. These timelines are indicative only and are not guaranteed delivery commitments unless expressly stated otherwise.

Delivery timelines may be affected by:

  • customer address accuracy

  • remote-area serviceability

  • courier delays

  • weather conditions

  • transport disruptions

  • strikes

  • governmental restrictions

  • force majeure events

  • food-safety holdbacks or quality checks

5. Order Confirmation and Tracking

Once your order is successfully placed, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication mode. After dispatch, tracking details may be shared where available through our logistics partners.

It is the customer’s responsibility to provide a correct email address, phone number, and delivery address to enable shipping updates and successful delivery.

6. Delivery Attempts

Our courier or delivery partner may make one or more delivery attempts depending on logistics partner policy. If delivery fails due to:

  • incorrect address

  • unreachable customer

  • refusal to accept order

  • repeated non-availability

  • incomplete contact details

the order may be returned to origin, cancelled, or treated according to our internal shipping and refund rules.

7. Open-Box Delivery and Inspection at Delivery

For food-safety and packaging-integrity reasons, open-box delivery may be provided or required where operationally available.

At the time of delivery, the customer should inspect the package in the presence of the delivery partner for:

  • visible leakage

  • broken container

  • torn or tampered packaging

  • broken or compromised seal

  • any visible damage affecting product safety

If there is any visible leakage or package damage, the customer must refuse delivery immediately. Such orders will be treated under our Return & Refund Policy.

If a visibly damaged package is accepted without raising the issue at delivery, later claims may be subject to verification based on available evidence.

8. Delivery of Food Products

Kanji+ is a food product and must be handled, stored, and consumed according to the instructions on the label. Once delivered, customers are responsible for:

  • checking the package promptly

  • storing the product correctly

  • reading ingredient, allergen, and storage information

  • consuming the product within its shelf life and in accordance with label directions

We are not responsible for quality deterioration, spoilage, contamination, or product issues caused by improper handling, delayed opening, incorrect storage, or misuse after delivery.

9. Delayed Delivery

While we aim to ensure timely delivery, delays can occur due to factors beyond our control. Delay alone does not automatically entitle a customer to cancellation or refund unless required by applicable law or expressly allowed under our policies.

Where a delivery issue materially affects the order, customers may contact us at feedback@zemiqfoods.com for assistance.

10. Damaged, Leaking, Tampered, Wrong, or Expired Products

If the delivered product is:

  • leaking,

  • tampered,

  • foul-smelling,

  • wrong,

  • unsafe, or

  • expired,

the customer should report the issue according to the timelines stated in the Return & Refund Policy.

For leakage or visible delivery damage, customers should reject the order immediately at delivery wherever possible.

11. No Replacements

For clarity:

  • No replacement will be provided

  • No exchange will be provided

  • only eligible returns/refunds will be processed in accordance with our Return & Refund Policy

12. Customer Address and Delivery Responsibility

Customers must ensure that:

  • the shipping address is accurate and complete

  • a valid mobile number is provided

  • the recipient is available to receive the order

  • access to the location is reasonably possible for delivery

We are not responsible for failed delivery, delay, or loss caused by incorrect customer information or recipient unavailability.

13. Order Cancellation Before Dispatch

Orders may be cancelled by us before dispatch for reasons including:

  • stock unavailability

  • pricing or listing error

  • suspected fraud

  • compliance issue

  • serviceability issue

  • packaging or food-safety concern

If an order is cancelled before dispatch after payment has been received, the eligible refund will be processed to the original payment mode or another lawful mode, subject to payment partner timelines.

14. Force Majeure

We shall not be liable for shipping delays, dispatch failures, or non-delivery caused by events beyond our reasonable control, including natural disasters, floods, storms, pandemics, war, civil unrest, strikes, transport shutdowns, governmental orders, internet failures, cyber incidents, or supply chain disruption.

15. Contact for Shipping Issues

For shipping-related queries, delivery concerns, or order support, contact:

Email: feedback@zemiqfoods.com

WhatsApp Chat with us