Refund Policy

Effective Date: 15-05-2026

At Zemiq Foods, we take food safety, packaging integrity, and consumer trust seriously. Because food products are sensitive in nature, we follow a limited return/refund policy.

1. Return-Only Policy

We do not offer replacements/exchanges for any product.
Where a return is approved under this policy, the remedy will be return and refund only.

2. Open-Box Delivery for Leakage Check

To help protect customers from damaged food packages, Zemiq Foods may provide or require open-box delivery at the time of handover, wherever operationally available.

At the time of delivery, the customer must check the package in the presence of the delivery partner for:

• visible leakage

• broken or tampered seal

• physical damage affecting product safety

If there is any visible leakage or package damage, the customer should refuse delivery immediately, and the order will be treated as a return at doorstep.

3. When Returns Are Accepted

A return/refund request will be considered only in the following cases:

A. Leakage noticed during open-box delivery
If the package is leaking or visibly damaged at the time of delivery, the customer must reject it immediately.

B. Foul smell / spoiled product
If the product, on opening, has a clear foul smell suggesting spoilage or contamination, the customer may request a return/refund.

C. Tampered or broken food seal
If the food seal is broken, tampered with, or otherwise unsafe on delivery, the customer may request a return/refund.

D. Wrong product delivered
If a product different from what was ordered is delivered, the customer may request a return/refund.

E. Expired product delivered
If any product delivered is already expired on the date of delivery, the customer may request a return/refund.

4. Strict Time Limit for Reporting

To protect food safety and prevent misuse, all return/refund complaints must be raised:

• Immediately at delivery for leakage, visible damage, or tampered outer packaging; or

• Within 24 hours of delivery for foul smell, spoilage, wrong product, or hidden packaging defects not reasonably visible at delivery.

Complaints raised after this period may be declined unless required otherwise by applicable law.

5. Conditions for Return Approval

For a return/refund request to be reviewed, the customer must:

• email us at feedback@zemiqfoods.com

• mention the order number, product name, and issue

• attach clear photos/videos of the package, label, seal, and affected product

• preserve the product in substantially the same condition as delivered, except to the extent necessary to identify the defect

Zemiq Foods reserves the right to ask for additional proof reasonably required to verify the complaint.

6. Non-Returnable Situations

Returns/refunds will not be accepted for:

• change of mind

• taste preference or personal dislike

• delay in consuming/opening the product after delivery

• improper storage, mishandling, or contamination after delivery

• minor external packaging dents that do not affect food safety or product quality

• complaints made without reasonable supporting details or evidence

• complaints raised after the reporting window stated above

7. No Replacements / No Exchanges

For clarity:

• No product replacement will be provided

• No exchange will be provided

• approved claims will be handled by return and refund only

8. Refund Process

If your return/refund request is approved:

• the refund will be initiated to the original mode of payment, or by another lawful mode as communicated to you

• refund processing may take up to 7–10 business days after approval, subject to banking/payment partner timelines

• shipping or COD charges may be refunded where required by law or where the return is due to our error, defective goods, leakage, spoilage, tampering, wrong product, or expired product

9. Food Safety and Customer Protection

Zemiq Foods reserves the right to:

• investigate any complaint before approval

• withdraw, stop sale, or recall any batch where a safety concern is identified

• contact the customer for clarification, evidence, or product pickup where needed

Nothing in this policy is intended to limit any non-waivable rights available to consumers under applicable Indian law.

10. Grievance Contact

For return/refund complaints or any consumer grievance, please contact:

Email: feedback@zemiqfoods.com

We aim to acknowledge complaints promptly and resolve them within the timelines required under applicable law.